Terms & Conditions
These Terms & Conditions explain the rules for using the European SPA website and booking our spa services. They apply to everyone who visits our website, contacts our team, or makes an appointment with us.
By using our website or booking a treatment, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
Using Our Website
Our website is provided to help you learn about European SPA, explore our treatments, contact our team, and request appointments.
You may use the website for personal and lawful purposes only. You must not attempt to interfere with the website, gain unauthorised access to our systems, upload harmful software, or use the website in a way that could affect other visitors or our business.
While we work to keep the information on our website accurate, some details such as treatment availability, prices, operating hours, therapist schedules, and promotional offers may change from time to time.
Booking an Appointment
Appointments can be requested through our website, WhatsApp, phone, email, or any other booking method made available by European SPA.
Submitting a booking request does not automatically confirm your appointment. A booking is confirmed only after you receive confirmation from a member of our team.
Appointment availability depends on therapist schedules, treatment duration, operating hours, and existing bookings.
To help your visit begin smoothly, we recommend arriving a few minutes before your scheduled appointment. If you arrive late, your treatment time may need to be shortened so that other scheduled appointments are not affected.
Prices and Payments
All prices shown on our website are listed in United Arab Emirates Dirhams (AED) unless stated otherwise.
Prices, promotional offers, treatment packages, and service availability may change without prior notice.
Where online payment is available, payments are processed through secure payment providers. European SPA does not store your complete payment card details.
Payment must be completed using one of our accepted payment methods before or at the time your treatment is provided, unless another arrangement has been confirmed by our team.
Health Information
Your comfort and wellbeing are important during every visit.
Before your treatment begins, please let your therapist know if you have any medical conditions, allergies, recent injuries, recent surgery, pregnancy, or any other information that could affect your treatment.
Providing complete and accurate information allows us to recommend suitable treatments and helps create a safe experience for you.
European SPA may decline or modify a treatment if we believe it may not be appropriate based on the information provided or if there are concerns about your health or safety.
Our treatments are provided for relaxation and general wellness. They should not be considered medical treatment or a substitute for professional medical advice.
Customer Responsibilities
To help us provide a comfortable experience for everyone, we ask our guests to:
- Provide accurate booking information.
- Arrive on time for appointments.
- Inform therapists of any relevant health conditions before treatment begins.
- Treat our therapists, staff, and other guests with courtesy and respect.
- Follow any reasonable instructions provided during your visit.
European SPA reserves the right to refuse or end a service if behaviour is abusive, threatening, inappropriate, or creates an unsafe environment for our staff or guests.
Gift Vouchers and Promotions
From time to time, European SPA may offer gift vouchers, promotional campaigns, seasonal offers, or special packages.
These offers may have their own conditions, validity periods, or limitations. Unless specifically stated, promotional offers cannot be combined with other discounts or promotions.
European SPA may update or discontinue promotions without prior notice.
Cancellations and Changes
Appointments may be cancelled or rescheduled according to our Refund & Cancellation Policy.
If you need to make changes to your booking, please contact our team as early as possible so we can assist you.
Intellectual Property
All content on this website, including text, photographs, logos, graphics, videos, treatment descriptions, branding, and design elements, belongs to European SPA unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, or use any website content for commercial purposes without our written permission.
Links to Other Websites
Our website may contain links to third-party websites or services for your convenience.
European SPA is not responsible for the content, security, availability, or privacy practices of external websites. Once you leave our website, the policies of those websites will apply.
Limitation of Liability
European SPA works to provide accurate information and a professional experience for every guest. However, we cannot guarantee that our website will always be available without interruption or that every treatment will produce the same results for every individual.
To the extent permitted by applicable law, European SPA is not responsible for indirect loss, delays, technical interruptions, or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under the laws of the United Arab Emirates.
Changes to These Terms
These Terms & Conditions may be updated from time to time to reflect changes to our services, website, or legal requirements.
The latest version will always be published on this page together with the revised “Last Updated” date.
Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates.
Any dispute relating to these Terms & Conditions or the use of this website shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.
Contact European SPA
If you have any questions about these Terms & Conditions, please contact us.
European SPA
Sofitel Dubai Jumeirah Beach Residences, The Walk, P3 Floor, Dubai, United Arab Emirates
Phone & WhatsApp: +971 50 723 0855
Email: [email protected]